[Resolved]  Airtel — Delay in generating my bill for 3 months

Address:Bangalore, Karnataka

Dear Sir/Madam, My Airtel Mobile Connection detail is as follows:- Name: Sumesh Reddiar Airtel No: [protected] e mail id: sumesh.[protected]@gmail.com State: Karnataka This complaint is regarding my bill details, as per the discussion with customer my reference no: is F[protected]. Earlier I gave a complaint regarding a third party app called ' IPAY' that is not there in my phone and I myself are not aware of, which made a increase to my bill to another Rs.2000 for 2 months and got a negative respond from Airtel team that they are not responsible for any third party app, for that I din't pay my bill from February to April. Also after a false commitment from Manager Mr. Amit Gaddikeri in billing dept that he will waive off this Rs.2000 from the next bill generated and also he said he will give a special consideration to analyse the reason for my excess bill, I got convinced by his words & his friendly approach, I paid the full due on June 11th 2014. Now my complaint right now is my bill only dint got generated for next 3 months from June till August. I repeated called customer care & I requested them to generate my bill as if I wont be able to pay bulk amount. Also I was stranded in Kashmir during the month of September, even I was helping the suffering one there, that may be the reason why in my bill my roaming charge was more, its ok and I dont have any complaint on that. But its a kind a request that I can't pay bulk amount every time. I think I am with Airtel for more than 4 years and I gave a average bill sales of Rs.3000 every month. But Airtel never considered or clarified any of my request and complaint. Please consider this & do the needful to this Platinum Customer. Thanks & Regards, Sumesh Reddiar
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Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Oct 24, 2014
Updated by Sumesh Reddiar
My contact detail:-

Mobile: [protected]/[protected]
e mail: sumesh.[protected]@gmail.com
Complaint comments 

Comments

Airtel do has this kind of problem
Dear Mr. Reddiar,

This is with reference to your post dated 24 October 2014.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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