Airtel — Delay in Shifting of Airtel Broadband

Address:	Bangalore, Karnataka, 400072
Website:	www.airtel.in

I am really disappointed with the way request for transfers are handled by Airtel Team. As a consumer, the only expectation we have is to get good and prompt service from the service provider. The first commitment to resolve the issue was made for 28th November'15. Later on, it went to 29th, then 30th and yesterday I have got a mail saying that you will take another 48 hours. Today morning I got a call from the customer care informing that the request is cancelled at their end without informing me as they had some permission issue in my Area. Even though it is not my responsibility to check and it is entirely Airtel's work, I have checked about the issue in my society. I have checked in my society with the Airtel sales representative and he has confirmed that if I take new connection, he can make the connection active within a day. If this is how the Company like Airtel works wherein it is only about adding new customers and not paying attention to the requests of existing customers, I think I have made a big mistake by opting for Airtel connection in the first place and continuing with it for almost an year. If you cannot provide exact deadline and keep your commitment, I would like to get my deposit back and surrender the connection. I hope you people understand how handicap a person gets without internet connectively and how much loss can it cause to working professionals. Also, I will have to unnecessarily pay monthly rental for the period when the connection was not even transferred.