[Resolved]  Airtel — Denial of promise made on trial offer on 4g hotspot device

Address:	Chennai, Tamil Nadu, 603103
Website:	www.airtel.in

Hi,

Sub: refusal of promise on 4g new connection on airtel no.[protected]

I purchased one 4g hotspot device from airtel on trial offer for 3 days.

When the device was not connected for more than 7 days, i had to visit airtel office, only after which the device got connected with a new sim after change of the original number.

On 2nd day of connection, i communicated to disconnect as i was not satisfied. Despite repeated requests to airtel, the device was not disconnected for quite long due to reason unknown.

Despite informing me on call back from their system of missed call that their executive will visit my residence and refund the money after collecting the device, no one turned up. Over and above, they have now send me a bill for rs.336.11 with due date 30.04.16 which also is not justified.

My approach to their customer care, nodal officer and appellate authority did not yield any positive solution only other than lots of communication.

I could mot provide the documents of communications as there is no provision here. You will understand the magnitude of harassment once you go through the communications.

It is not merely the issue of money. It is my protest against customer harassment and denial of promise on any offer. I shall be grateful if you kindly do the needful.

Regards,
Bikas sen
Contact no.[protected]
Id: [protected]@gmail.com