[Resolved] Airtel — Dishonest commitments | |||
Hi, I have three number's ([protected], [protected], [protected]) with airtel, which were activated on 8th August, 2014. I had requested a Rs. 299 plan on all three numbers, however the plan requested was activated on only one number ([protected]). Due to this miss from airtel's end i had to go through inconvenience. However, i took this miss lightly and reported this to airtel, as soon as i got first bill. The consultant from airtel promised me this has been taken care off, however to confirm the change i called airtel again within a week, the lady from airtel informed it wasn't processed by the previous consultant and she is processing it now. However, i get my second bill and again i have the same issue. When i reported it today again to airtel a consultant name Bhagyalaxmi informs me that i need to call the number for her manager or her manager will get in touch with me today or tommorow. I just want to ask one question to you people, who am I an airtel customer or a begger who is asking something extra from you'll. What am I demanding??? This is getting too dirty now and this is the reason i discontinued using airtel 5 years back and switched to loop formly known as bpl. In my 5 yr tenure with loop i called them only twice, but here it started with airtel again. Guys stop spending millions on advertising and spend a bit on customer service, because we as customer's are not fools. We know the law well. I hope u understand were I am coming from. Hope to see issue taken care off in 24hrs at max. Regards, Daniel. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 20 Sep. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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