[Resolved] Airtel — Dsl internet connection - speed issue (re: [|bal|ref33651612|] internet speed issue : dsl id [protected]) | |||
Dear sir / manager, I am following it up from last 15 days, with continues mail and calls to your call center. i get a call for you executive and that there is no response and any update. Coming to the point, as my tenant 1st floor: mr. balachandra, no.59, 1st floor, 1st cross, 2nd main, jp nagar 3rd pahase, bangalore 560078 (his airtel broad band connection no.: [protected]) 4mbps+ speed. When he is getting internet speed 4mpbs+. I am staying in same address same building ground floor. Why i am not getting the same speed. because i am not able to browse lost of website. and we not If need i can send you one more details of other neighbor aiterl dsl no. reference, he is also getting internet speed of 8mpbs form the same junction box where my connection is. This is has conformed from your airtel line man and his team lead, who attended my service call last time that 4mbps speed is available in the same junction box and my connection it can be upgraded. So i request you to upgrade my internet connection to 4mbps immediately. Looking froward to hear positive reply. Thanks & regards Ravishankar [protected] [protected]@gmail.com Was this information helpful? | |||
Aug 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Ravishankar, This is with reference to your post dated 14 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
4 Comments | |||
Comments
Sir, Still my internet problem is resolved
Reply
Sir, Still my internet problem is not resolved, very bad exp with the customer service they r not there to solve our issues...
Airtel broadband people are very sick people they are not brother ed about the customer internet problem.
they just call all tell they will solve the problem but they do not.
each time different executive call and repeat the same issue and that all. i feel better they close down the service of interent.
they just call all tell they will solve the problem but they do not.
each time different executive call and repeat the same issue and that all. i feel better they close down the service of interent.
Very bad response and bad experience for Appellate Air tel department, they are not there to solve customer problem just they tell and there field engineer reports to them. they are not understanding what the customer is trying to telling.
I have requested for my broadband internet speed upgrade to 4mbps. my tenant is getting 4.2mbps but i am not getting 4mbps .
Executive are explaining that wire is not available port is not available some stupid answers.
I don't know air tel is still behind 10years technology they have to educate there executives.
I feel there is now value for loyal customers.
I have requested for my broadband internet speed upgrade to 4mbps. my tenant is getting 4.2mbps but i am not getting 4mbps .
Executive are explaining that wire is not available port is not available some stupid answers.
I don't know air tel is still behind 10years technology they have to educate there executives.
I feel there is now value for loyal customers.
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