[Resolved]  Airtel DTH — No service for past 6 days

Address:Hyderabad, Andhra Pradesh, 500089

After a heavy windstorm in Hyderabad my DTH is receiving no signal.I understand there could be some delay in restoring the service. But the so called reliable brand AIRTEL is not able to do anything even after 6 days.

The worst part is the way the situation is handled. I have been making calls to their ccare to get the same response. No one seems to know what is going on.
And there is no follow up either by technical/support teams. The direct no. of Area managers to expedite the process seem to be hoax, coz no one care to attend the calls on them.

I was a fond member of airtel. But it seems these unreliable service and poor customer service push me to rethink.

Compliant no. 51863542 and Delay in Service [ domino ] no.51911782
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Jun 7, 2016
Complaint marked as Resolved 
I dropped a mail to the nodal office on the charges paid for service restoration. And got a reply that they are refunded. Would appreciate if this is not repeated.
May 27, 2016
Updated by mail268
Its a rolling stone of mistakes in terms of customer handling.

Post this complaint, I received a call from AIRTEL executive to know the status of my issue.
And promised to send the technician immediately, ofcourse no agreement on IMMEDIATELY.

A day passed and still counting.

Kudos, AIRTEL customer support.

By the way, I also dropped a mail to airtel.[protected]@airtel.com as mentioned as an answer to similar complaint.
NO RESPONSE.
Verified Support
Jun 07, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 26 May 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Complaint comments 

Comments

Hi,

My Airtel DTH Id [protected] was not working due to signal issue. ( Error : B001). I had been calling ccare since two days, customer care guys are not responding properly, every time they are saying issue will be resolved by their technician, but none of them turned up.

DONT BUY AIRTEL DTH IN FUTURE, IF YOUR SERVICE IS BROKEN, YOU CAN'T GET BACK THE SAME. BUT AT THE SAME TIME YOUR RECHARGE AMOUNT WILL KEEP ON BURN DAILY.


If you want to know more, call me [protected].
This is the same response I am getting from your call center for the past one week.

The problem, I am not getting any call/message from your support teams and the issue is still there.
Below is a snippet from your website on your benchmark of resolving the issue.


Benchmarks: At least ninety per cent of complaints concerning non-receipt of all signals by the Customer save and except due to disturbances of weather or natural calamities, will be redressed and we will restore the signals within a period of twenty-four hours of the receipt of complaint.
We will redress at least ninety per cent of complaints (other than non- receipt of signals) By customer, within a period of forty-eight hours of the receipt of complaint. Provided complaints for Customer coming from remote or hilly tracts or hilly areas or distant rural areas or Disturbances due to weather may be readdressed as early as may be feasible.
Finally the issue is resolved after a week's time and repeated escalations.
Today I have dropped a mail to AIRTEL nodal office. Soon after I received a SMS with technician details.
Not sure which option worked.

I was charged 150 Rs service charge by the technician.
Still wondering.. should we waste our time and loose our temper for a paid service.

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