Airtel — Excess data usage on 4G data card

Address:

Bangalore, Karnataka

After repeatedly complaining about excess data usage on my Airtel 4G connection I have not got any resolution since more than 2 months. I noticed the excess usage on the first day o[censored]sage itself and complained the very next day. Since then I have contacted customer care multiple times, sent emails, contacted Airtel store, wrote to Nodal officer, Appellate but I have still not got any resolution. They keep asking me to write back when the next bill is generated. Just for normal browsing Airtel4G is showing up GBs of data used up without downloading anything. Airtel sold me this 4G dongle when I applied for broadband connection saying that broadband is not available in my building. I bought the device trusting Airtel. But I am unable to use this even for regular browsing and have to keep it switched off most of the time otherwise the consumption keeps on going up. This is reported by many people on the internet and among my colleagues. I am unable to use if for my official purpose and have resulted in problems in my official work. I want Airtel to acknowledge this problem and pass on waiver for previous months and rectify this issue ASAP. Else they should at least triple the data usage quota provided in the plan I am using. Finally, if nothing is provided, I want them to refund my money and take back their device.