Airtel — Exorbitant amount ~800 deducted for data usage of 10 mins

Avant Agarwal

from Pune, Maharashtra

Address:

Agra, Uttar Pradesh

I travelled from Delhi to SaoPaulo (Brazil) via AbuDhabi on 24th Jan 2015. I had a balance of ~1000+ in my airtel prepaid number [protected] at the time leaving India. During transit at AbuDhabi, i used data service for ~10mins (i only did some text message from Whatsapp and did no downloads/uploads) Later upon reaching SaoPaulo i checked my balance and found out that my remaining balance was ~200 only. I opened complaint on Airtel website #PR[protected] but instead of getting a proper resolution, i just got an sms saying that the request has been resolved to my satisfaction !! Kindly take this through proper channel and get me a satisfactory explanation as per what charging system has this amount been deducted from my balance?

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Airtel customer support has been notified about the posted complaint.