Airtel — facing network problem | |||
I leave in Bavdhan Pune. I complained many times to customer care for 3G service. I always recharged for 3G net pack but I never got this service. It always shows in my phone display 2g service. I already complained to the customer care. But the assist person always disconnect my calls. They are told me that we will send some technical department person. But no person visited on my place. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Airtel customer support was called me some times and also touch with me (via mail), but
They are avoiding my problem. Customer support only blaming to the customer. And I am facing problem.
This is the one of the mail -
Dear Mr. Ranjan,
This is in reference to your email dated 03/04/2015, regarding the network issue on your airtel mobile number 9970******.
Basis your email, we would like to inform you that the maximum network coverage has been provided in your area.
Despite
the same, a network issue may be faced due to several reasons like
Location of a building, topography, climatic conditions and the handset
quality etc. It is our constant endeavor to improve the quality of our
cellular network to make it as extensive as possible.
Further, we wish to inform you that this is the best possible coverage provided at the time after necessary optimization
Moreover,
we have taken your address as an input for future planning and we will
keep you updated on the same. Also, we thank you for taking out the time
to voice your concern. At airtel, we believe that our customer¿s
feedback is a valuable input which helps plan our network augmentation.
Customers touch points:
Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Inderjeet kaur
bharti airtel limited
They are avoiding my problem. Customer support only blaming to the customer. And I am facing problem.
This is the one of the mail -
Dear Mr. Ranjan,
This is in reference to your email dated 03/04/2015, regarding the network issue on your airtel mobile number 9970******.
Basis your email, we would like to inform you that the maximum network coverage has been provided in your area.
Despite
the same, a network issue may be faced due to several reasons like
Location of a building, topography, climatic conditions and the handset
quality etc. It is our constant endeavor to improve the quality of our
cellular network to make it as extensive as possible.
Further, we wish to inform you that this is the best possible coverage provided at the time after necessary optimization
Moreover,
we have taken your address as an input for future planning and we will
keep you updated on the same. Also, we thank you for taking out the time
to voice your concern. At airtel, we believe that our customer¿s
feedback is a valuable input which helps plan our network augmentation.
Customers touch points:
Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Inderjeet kaur
bharti airtel limited
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This is with reference to your post dated 01 April 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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