Airtel — Failure to post the waiver committed by airtel nodal office despite repeated requests

Address:

Mumbai City, Maharashtra

My airtel number is [protected]. I was granted and committed a waiver of Rs.2000 + taxes by an airtel appellate officer on my last months bill generated on Aug 9, 2015. I called the appellate and nodal office a couple of times to check the reason for delay in posting the waiver online but I kept receiving conflicting information from different executives regarding the status of my waiver. Their excuses ranged from system being down to technical problems to human error and what not. I first lodged a complain with airtel customer service on July 24, 2015. Since then I have been regularly following up with their executives but to no avail. Every single time the executives would assure me of prompt action and resolution regarding my waiver but there would be no follow up of any kind. They would promise to arrange a call back from the technical team but that would remain unfulfilled too. My subsequent calls to 121 would yield no result either. Tired of empty promises, I reached out to their nodal office. They too promised to look into the matter and committed a waiver of 2000+taxes but never credited to my account. Each time assuring me that it would be done at the earliest. This entire experience has left me frustrated. During my last call with their nodal officer, the supervisor refused to take any responsibility for their inefficiency and delay. He was downright rude and arrogant and kept proffering multiple excuses on why the waiver was not posted even after having committed for more than two weeks. I dont know where to seek resolution now. I have no option but to post my nightmarish experience with airtel on every possible public forum so that prospective airtel customers know what they are getting into.