Airtel — false promice

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New Delhi, Delhi

RE: [|BAL|Ref14748662|] NOT ACTIVATION 3G-[protected] Inbox x [protected]@in.airtel.com May 1 (4 days ago) to me Dear Customer, Greetings from airtel! This is in reference to your email dated 01/05/2015 regarding non-receipt of recharge benefit for your airtel mobile number [protected]. We would like to inform you that the recharge done on 30/04/2015 for Rs. 149/- was successful. Recharge: Rs. 149/- Benefit: 500 MB 3G Data Validity: 21 Days The recharge value has been credited to your dedicated account balance 11. Dial *123*11# (Toll free) to check your dedicated account balance and validity. We noted that, you are currently latched on to 2G network. We request you to latch on to the 3G network by following the procedure which is already send to your email. Please dial *129*08# (Toll free) to check your main account and dedicated account balance and validity. airtel appreciates your business and welcomes your feedback/suggestions. Thank you for choosing airtel. Best Regards, Akhil Kurian Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 01/05/2015 01:10:42 PM Subject: not activation 3G-[protected] Sir, I have paid 149/- for activation of 3G internet connection for 21 days but unfortunately it is not activated. kindly do the needful or refund the credit. R.K. agrawal <[protected]@gmail.com> May 1 (4 days ago) to 121 I regret to inform you that the amount was debited but the services have not bèen activated.your assurance vide sms ref.cmosw[protected] also found false. Please refund the amount else will compelled to take legal action as my previous complaint has also not bèn resolved. [protected]@in.airtel.com May 1 (4 days ago) to me Dear Customer, Greetings from airtel! This is in reference to your email dated 01/05/2015 informing us about 3G connectivity issue for your airtel mobile number [protected]. As discussed, we would like to inform you that, 3G services are already active on your airtel mobile number. Further, I have registered your concern for inability to browse 3G internet and the reference number is C3GDC[protected]. Rest assured, the issue would be resolved by 05/05/2015. Also, the recharge done on 30/04/2015 for Rs. 149/- was successful. Recharge: Rs. 149/- Benefit: 500 MB 3G Data Validity: 21 Days The recharge value has been credited to your 3G account balance 11. Please dial *123*11# (Toll free) to check your 3G balance and validity. Thank you for choosing airtel. Best Regards, Akhil Kurian Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: R.K. agrawal <[protected]@gmail.com> May 2 (3 days ago) to 121 Still the internet service is not started. [protected]@in.airtel.com May 2 (3 days ago) to me Dear Customer, This is in reference to your email dated 02/04/2015 regarding the non-receipt of online recharge benefits for your airtel mobile [protected]. At the outset, we regret the inconvenience caused. I would like to inform you that your concern has been registered with reference number C3GDC[protected] and the same would be resolved by 05/05/2015. We request your cooperation. Thank you for choosing airtel. Best Regards, Uma Service Specialist airtel R.K. agrawal Sorry. It has not been resolved.internet connection not provided. Please avoi... May 2 (3 days ago) [protected]@in.airtel.com This is in reference to your email regarding 3G connectivity issue for your a... May 2 (3 days ago) R.K. agrawal Please ensure for not sending false information on sms. It has not been resto... May 2 (3 days ago) [protected]@in.airtel.com Dear Customer, We completely understand your concern and sincerely apologize ... May 2 (3 days ago) R.K. agrawal <[protected]@gmail.com> 1:01 PM (22 hours ago) to 121 i regret to inform you that despite of your assurance, the internet is not yet started. your company is now liable to refund the charged amount alongwith compensation. please do needful urgently. your promises are false. rk agrawal [protected]@in.airtel.com 1:19 PM (22 hours ago) to me Dear Customer, This is in reference to your email regarding 3G connectivity issue for your airtel mobile number [protected]. As per your service request number C3GDC[protected] we would like to infrom you that its a temporary issue we request you to Re-insert his sim card and to select dedicated mode. We regret to inform you that we are unable to refund the amount we are unable to refund the amount from our end as the charges are valid. Thank you for choosing airtel. Best Regards, SaiMounica m Service Specialist airtel [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: