Airtel — Falsely Added charges of Rs 550 to the bill and made the consumer fool by its sales staff

Address:

New Delhi, Delhi

This is in regard to the bill generated on April 20, 15 for mobile number [protected], address - 48, Bharati colony, Preet Vihar, Delhi - 92. There are some severe discrepencies in the bill amount. In the past six months bill where the amount was always in the bracket of Rs 800-850, even when I made international calls from this number. This is the first time the bill amount has gone almost doubled with Rs 1805. I made a plan change on the insistence of your customer care executive who gave me an assurance the bill wont exceed from Rs990. The issues here are listed below: *I was told that Rs 550 (in addition to Rs 990) had been charged for international calling. First I would like to bring to kind notice that the calls were made on the following number - Phone:[protected] Mobile:[protected], the calls were never answered. I have a proof in a form of emails I sent to the concerned person that the calls were never answered. Thus the amount was deliberately and falsely added into the bill amount. * Second, the service charge worth Rs 188 has been added to the bill amount. I was told while opting for the plan that the plan has been offered to me keeping in mind my current usage and it will never go up from Rs 990, if I stick to my current usage pattern, which has remained the same. The earlier bill amounts of Rs 850 were including this service tax. I thought that while paying 100 ruppes more, I will be getting some extra benefits in a form of more free calls or lesser call rates, but here I was fooled by Airtel by making me shell out Rs 300-350 for same usage. This is so appalling how Airtel dupe customers like this. * Thirdly, executive told me that I was also charged seperately for calling landlines. I am speechless on this kind of apathy you guys have been using to make fool of customers. Airtel records show that I made last international call on April 21, 15. The phone numbers mentioned here are of Indian Embassy Kyrgyzstan. On the same day, I informed the MEA official over email that I am not able to speak to him over the phone as his phone is not answering. I have emailed the Airtel customer care team at [protected]@aitel.in proofs of the email conversation. But despite this, they are not ready to reverse the charges. Since I have all the proofs with me, I will approach the consumer court if Airtel hasn't addressed the issue asap.