[Resolved]  Airtel — Faulty Billing, Missleading Information by executives, harassed to the core

Address:

New Delhi, Delhi

This is in reference to the innumerous issues and countless calls that I have made to your customer care. Your services have caused mental agony and harassed me to the core. The experience has been awful Your executives have provided WRONG INFORMATION, I have been misled a couple of times (not only executives, even floor manager) and due to which I have not received the promised services due to which my bill amount exceeded what it should have been. During August I had got my rental plan updated through your executive over the phone and at that time I did not opt for any Internet services, but Internet rental had been charged since then(I have not even used 1kb, your executives confirmed that I was not being charged for Internet but still the bills were doctored). Around 10th October I had requested for FNF service, your executive confirmed that the request had been taken and it would be done in 48 hrs. At that time the FNF service had benefits o[censored]nlimited calling to an Airtel number. I was told that I would get a confirmation call back. (I specially ported a number to airtel for this very scheme) Since I did not get a call back I had made a call to your executive again to check, they said the request is in pending status. Due to issues and delays on your side I had to bear the consequences because when I called back after 2 days, your executives informed that the FNF (unlimited calling to 1 local airtel number) services were discontinued and instead only 3000 mins. were offered. Despite being requesting for the service on time I was not able to avail the benefits because of Airtel's fault. The bad trail does not end here; I had even requested for a change in the monthly rental, that request also went in pending status. On 24th October I had again requested for a plan change, your executives confirmed and i even got a service message. After few days to check the status I had made a call to customer care, and I have been informed request is not found. There is a discrepancy in the information that your executives provide (Request you to go through the Call Copy-Conversations that i had with your executives.) Today also automatically an Internet service was activated which I never requested. Would request you to go through the Call Copy of the conversation that I have had with your executives in the past 2-3 months.