Airtel — Fed up of Airtel

Address:	New Delhi, Delhi, 110058
Website:	www.airtel.in

My mail to Airtel: Hello, My name is Upinder Singh and this is regarding my Airtel Mobile number 981040**** and 991020**** that I got ported to Airtel from Vodafone on 28th November at around 11:00 PM. Since my migration to Airtel, I can not receive incoming calls from any operator other than Airtel, however I can make calls to all the networks and can even use 3G/4G on both the numbers. Regarding the same I have made numerous calls to your customer complaint number 198. I want to share my horrendous experience with your customer care executives. I spoke to Madhu in the technical team at 9:32 in the morning regarding my problem for which she assured me that I will receive a call from Airtel within 4 hours. When I asked her my complaint reference number, she straight away denied me of the number and told me that she can not take my complaint and I shall be contacted within 4 hours. But I insist to get my complaint number and she was continuously refusing me to help me with this. I just could not understand why is she not registering my complaint, for god’s sake I am not asking her to register my FIR. After arguing with me for 7-8 minutes she put my call on hold and gave me the number [protected]. I have attached the recording of our conversation. At 11:40 AM i visited the Airtel Centre situated at District Centre, Janakpuri to get the solution to my problem. After listening to my problem, they assured me that my problem will be solved till evening. When no body called me till evening, I again called the customer complaint number 198. Your executive informed me that my complaint has been closed because they have themselves concluded that my problem is solved and nobody bothered to confirm it from me. After talking to the executive, he directed my call to the senior supervisor Amit Sharma, who for your information is a very rude person, who has no idea how to talk to the customers and respond in a very rude and sarcastic way. Anyways, when I explained him the entire chapter, he told me that my problem will be solved by tomorrow morning and gave me complaint number [protected]. I told him to take care of it as I was promised in the morning for the solution of my problem and a call back within 4 hours but none of it is fulfilled. When I told him the complaint number that Madhu had given me, he confirmed that this is bogus complaint number and there was no complaint registered. I was a Airtel customer for 18 years on postpaid connection with my same number 981040****. I ported to Vodafone 4 months back just because I was fed up of Airtel’s continuous incapabilities of solving the problem or giving a swift service despite me being a Solitaire customer. I was very happy with Vodafone’s personalised customer care, but as there was some problem with their network at my workplace, I ported back to Airtel. This time I came back on a prepaid connection as I did not want myself to get involved or interact with your people for obvious reasons. However considering my usage and travelling habits, prepaid do not suit me. But my bad luck or Airtel’s strong ability of pissing off their customers, I have problems from the first minute I connected with you again. Please inform me is there any provision of going back to my previous operator before 90 days of locking period. I am regretting my decision so badly. PS I have attached my conversations with your customer care executives in the mail I have sent to at [protected]@in.airtel.com Sadly your customer Upinder Singh