[Resolved] Airtel — Follo celebrities service automatically money deducted | |||
I just had very bad experience on 121198 — follo celebrities service was activated on my account and money was deducted. customer care guy was like sir u subscribed and clicked on link :| So clicking link without selecting service, without user authentication, without user approval some airtel service can get activated, so a mis-tap on mobile can deduct rs 60??? clear sign of immature user service or deliberate scam feature in software. when i asked the customer care guy to give me details like url, service etc that was clicked he told we can not give and your money ll never be refunded... like we deduct money and you can not do anything so go to hell... and after long talk the guy told i[censored] don't want to continue with airtel just don't.... wow... so much confidence in your customer care guy to say like this... i have had this same issue in past where money was refunded and that service was asked to provide user approval before continuing. the user experience with customer care was worse of all and the kind of response that floor manager gave it was like he owns airtel and they can deduct money like this anytime via url even if it is by not deliberate on any popup... i asked him to atleast look into the issue n check how it was all triggered but the manager (ramesh) told to stop using airtel — by open network we did not ask you to scam so openly :| As per trai you can not make user subscribe service without his approva, written consent, sma etc. Other reports of similar scam: https://www.consumercomplaints.inairtel-prepaid-mobile-unauthorised-activation-of-services-and-deducting-money-c1319964 Http://dthforum.com/threads/balance-deduction-in-airtel-for-value-added-services.6673/ Was this information helpful? | |||
Jul 8, 2016 Complaint marked as Resolved Posted on twitter and FB...got a callback and money was refunded Airtel customer support has been notified about the posted complaint. Verified Support Jul 04, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 2 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 09, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 08 July 2016 2016. Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Verified Support Jul 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 2 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 5 Comments | |||
Comments
I had a similar problem with airtel. It seems the FOLLO CELEBRITIES was subscribed at 11:30 PM on 7th July. This was when i was asleep. How on earth is it possible to enable a service when a person is not even using his/her phone. This is a cheap trick of making money and Airtel is now resorting to such tricks.
Got my refund today ... but customer service should get better at-least the way they deal n handle clients. There should option to stop and get money back within 24 hours of activating service to prevent such things.
This is ridiculous that i got debited with rs 60 /- on follow celebrities, when i called the customer care and i got the same response .
BIGGEST SCAM
BIGGEST SCAM
Hello
I now see Airtel illegal mass activation of VAS has affected my mother number as well ([protected]). Rs.30 was deducted on 28 June. If Airtel is not earning money, why doesnt it ask all its employees to sit at every traffic signal. Perhaps we will give alms to your company. Please be open to beg for money on streets rather than stealing and robbing people of money.
The best resort for Airtel would be to surrender its license and apply for "Begging License" with GOI.
Regards
One of Your Thousand Victims
I now see Airtel illegal mass activation of VAS has affected my mother number as well ([protected]). Rs.30 was deducted on 28 June. If Airtel is not earning money, why doesnt it ask all its employees to sit at every traffic signal. Perhaps we will give alms to your company. Please be open to beg for money on streets rather than stealing and robbing people of money.
The best resort for Airtel would be to surrender its license and apply for "Begging License" with GOI.
Regards
One of Your Thousand Victims
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So clicking link without selecting service, without user authentication, without user approval some airtel service can get activated, so a mis-tap on mobile can deduct rs 60??? clear sign of immature user service or deliberate scam feature in software. when i asked the customer care guy to give me details like url, service etc that was clicked he told we can not give and your money ll never be refunded... like we deduct money and you can not do anything so go to hell... and after long talk the guy told i[censored] don't want to continue with airtel just don't.... wow... so much confidence in your customer care guy to say like this... i have had this same issue in past where money was refunded and that service was asked to provide user approval before continuing. the user experience with customer care was worse of all and the kind of response that floor manager gave it was like he owns airtel and they can deduct money like this anytime via url even if it is by not deliberate on any popup... i asked him to atleast look into the issue n check how it was all triggered but the manager (ramesh) told to stop using airtel — by open network we did not ask you to scam so openly :|