Airtel — Forceful activation and billing of 4g data connections

Address:

Kolkata, West Bengal, 700001

AIRTEL Persons involved
Amitabh Sarkar –[protected]
Soma Chakraborty –[protected]

SIM Numbers
[protected]U and
[protected]U

Dear Sir,

In the month of October 2015, we decided to purchase two 4G Data Connections, one each Dongle and WiFi Modem, from Airtel. He aforementioned Mr. Amitabh Sarkar, visited us and collected the relevant documents and promised that the connections would be provided within 2-3 days. For over a period of 10 days, he kept delaying on the pretext of incorrect documents and finally handed over two SIM cards only, but without any of the gadgets that we had ordered. Mr. Sarkar committed that the same would be delivered within another 2 days. By now, the delay was of almost 2 weeks and we categorically informed him that we may no longer require the products.

After further few days had passed, we kept trying to contact him through various numbers but he kept avoiding our calls and even if we did manage to contact him, he gave some excuse regarding the delay and then gave some more promises. We finally told him to return all the documents of our company that were given to him for the connections but he did not do the same. After over 10 days, he suddenly appeared in our office with the two gadgets and forcefully tried to hand it over. We categorically refused as we were no longer in need of the connections. He kept insisting and we even started to receive calls from another person (listed above). We clearly told him to even take back the two unopened and unused SIM cards that he had given us. He refused to do so and ran away from our office.

Today, suddenly we have received the attached two invoices against those connections! We are not even able to open the bills as we did not receive any password to open the same. When we contacted the concerned person, he said as we had not returned the SIM cards, we have to pay the bills and disconnected the call.

This is a clear case of cheating because these connections have been forcefully handed over to us even after we had clearly refused to proceed with the order due to abnormal delays and false commitments from their end. We should be under no obligation to pay for the bills and in fact the relevant documents of our company, should be returned us.

We pray that you do the needful at the earliest and save us from any further harassment being done on us by these representatives of Airtel.

Best Regards,

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ASHISH BAGARIA