Airtel — Fraud and Misrepresentation

Address:Ghaziabad, Uttar Pradesh

I SHARIQUE UMAR using Airtel Dth last 4-5 years, but i was really very surprized by fraud activity of Airtel Dth Engineer that came to my home on my complain. I registered a complain on Airtel Dth cus care on 27-02-15 that i am not receiving signals in my DTH, they told me ur problem will be solve in 24 hours max. on 28-02-15 and u have to pay 150 Rs. for it. I agreed on it. Next day engineer came to my home, and after watching only 30 seconds he told u have to pay 150+160 Rs. bcz 1 o[censored]r device is not working. I denied for it, bczz i was feeling that he is trying to cheat me. After that he called to his distributor and he transfered called to Airtel Officer, both of them called me in a rude and bad manner more than 20 minutes, and pressurizing me to pay amount. when i denied to pay any amount extra more than 150. After that he did not change my device component and fit my older one, that was working properly, There was no issue in that component. just changed some settings, than he charged 150 Rs as service charge, but his fraud activity failed. I want to know why Airtel perform such cheap activity. my cus id: [protected], complain no. 42846580. distributor no. in Hapur ([protected])
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Dear Mr. Umar,

This is with reference to your post dated 03 March 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.

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