Airtel — Fraud while mobile number portability | |||||
I raised request for mobile number portability on your website. After that I received a call from your executive asking for the documents and a fee of Rs 250/- for the service and said which would be adjusted in bill with in 3 months and gave me the receipt. It has been more than 15 days that no action has been taken. And when I called your customer care number and asked the reason, he just said there is no request raised for this number and to verify please visit the nearest airtel store. When I visited airtel store: 1. There was no request raised for my number. 2. Rs 250/- was also charged maliciously as there was no need to charge because i was porting from postpaid to postpaid. 3. The plan which was verified by your executive on cal of 399/- had never existed. This was not expected from Airtel. I have to say airtel is moving down on its ethics. Call drops, Airtel Zero which violates net neutrality, and this sort of experiences is certainly taking airtel down. I am forced to moved to Vodafone by such experience. Rahul Dahra +91 [protected] Was this information helpful? | |||||
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Airtel customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Umesh,
It's a sheer displeasure to say that I have received no communication regarding my issue till now and it has already been a week since I raised the issue. I am putting this on consumer forum. I think that's only place Airtel hears the problem of the consumers. It is disheartening to know that airtel doesn't care for the customers anymore. I am again getting bug calls from executives pretending to be airtel customer executive and asking me to forward the details on the personal email ids. Kindly check that issue as well.
I have raised my request with Vodafone for MNP. If this is how you care for your would be customer, I doubt how would you care for your current customers.
Thanks,
Rahul Dahra
+91 [protected]
It's a sheer displeasure to say that I have received no communication regarding my issue till now and it has already been a week since I raised the issue. I am putting this on consumer forum. I think that's only place Airtel hears the problem of the consumers. It is disheartening to know that airtel doesn't care for the customers anymore. I am again getting bug calls from executives pretending to be airtel customer executive and asking me to forward the details on the personal email ids. Kindly check that issue as well.
I have raised my request with Vodafone for MNP. If this is how you care for your would be customer, I doubt how would you care for your current customers.
Thanks,
Rahul Dahra
+91 [protected]
It has been another 2 days since your reply and there hasn't been any communication from your side. It's a shame that i have to run behind such a reputed company not asking for money but for providing them business. I can't run anymore behind such irresponsible company. I just want my 250/- rs back. Kindly return my 250/- rs at the earliest.
Regards
Rahul Dahra
+91 [protected]
Regards
Rahul Dahra
+91 [protected]
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This is with reference to your post dated 10 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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