Airtel — HELLO TUNE SERVICE RENEWED EVEN AFTER CANCELLATION.

Address:

Jaipur, Rajasthan

Dear all, This is about Airtel Hello-Tunes (which in itself is total waste - full of advertisements). Last month I had activated it on my Samsung Galaxy S4 ([protected]). After I realized that it was as bad as it gets, I deactivated it 2-3 days before it was to be renewed, by sending STOP to 155223 (shown in picture). And today, it got AUTOMATICALLY RENEWED (shown in picture). WOW!! This time I called 155223 and stopped it through a maze of dumb options. Again it gave me a message, that it has been discontinued. And again, within 2 hours it got AUTOMATICALLY RENEWED. (shown in picture) This time I called the 121. No facility to talk to customer care. Then I found out 198 was the complaint helpline. I finally reached to customer care after hectic search, and they told me, "SIR, AAPKI AIRTEL HELLO-TUNE AAJ BAND HUI HAI. WE'RE SORRY FOR INCONVENIENCE. AAP KOI AUR INFORMATION CHAHTE HAI?" They didn't even hear my problem, forget about trying to solve it. And kept giving me the same lame statement mentioned above repeatedly, as an answer to all my questions. WOW AIRTEL!!! (Y) A very good way taken by the company to snatch even more money out of our pockets, for their services, services - I'm sorry, I can't describe in a decent language. It will be very satisfying if this problem is looked forward to, as I'm sure there'll be hundreds of more victims like me. Awaiting Response. Thanks Consumer Complaints. -Shrey Bhatnagar ([protected]- Airtel Jaipur Number)