Airtel — Horrendous Services

Address:	Indore, Madhya Pradesh
Website:	airtel.in

Hi All, This is one of those incident that has been prevailing till date, I have an airtel broadband connection at home([protected]) and my father received a call from an airtel representative suggesting that they would provide a cordless phone and some scheme of postpaid if he ports his existing reliance prepaid mobile number([protected]) to the airtel postpaid mobile number. My father submitted the required documents to the airtel person who came to our home and he told that the number would be activated and he’d also be getting the cordless phone within 7 working days, by that he meant 15th September 2015 as he had completed all the required formalities on 7th September 2015. On the eighth day when my father called the airtel person who came to pick up the documents, he insisted my father to call another person who eventually didn’t receive his call and on receiving my father’s call they told him that they are out of the cordless models and the number also has not been ported till now due to some issues which he wasn’t aware of, WOW! My father kept calm and didn’t take any action as there would have been some delay due to some obvious reasons and human err. For the coming week he was told the same story every day and his number wasn’t ported, the person whose came to pick up the documents didn’t receive his call and the person who was supposed to process the docs didn’t pick the call as well. As we all are living in the digital era its very tough to get your daily business done without the mobile as we all receive all our banking and business notifications through that. My father cannot perform any banking transactions as he cannot receive any OTP’s. Whenever he tried calling them they didn’t pick up the call and Fortunately if they did they kept telling me that “Sir app usse call, kar lijiye” and the other guy also blabbered the same deal. After a couple of days whenever he tried calling them they never picked up his call and they used to message him with this very statement “Sir xyz number parr call kijiye” All he wanted now was his mobile number to work, coz he had lost hopes of a cordless phone, mobile number also hasn’t started working till now, today is 23rd September 2015 and they are still beating about the bush, when I called one of the person today, he told me to come to the office which is 15 kms away from home. If they can’t resolve a small issue of providing a sim to a customer, I wonder how they the so calling fastest 4G network providing company works and provides the fastest network, really something which they should work upon. I thought airtel is a very good company in terms of providing the customer its services and alas I was wrong, unfortunately they aren’t.