[Resolved]  Airtel — Horrible portability experience

Address:

Mumbai City, Maharashtra, 400092

Dear Team, I am an Airtel Customer from past 5 years with Relationship No [protected] (Mobile No : [protected]) and Relationship No [protected] (Mobile No : [protected]) . I had given for Portability 1 Reliance Prepaid No : [protected] for Portability to Airtel Postpaid under 1 of Company schemes. We provided all the relevant documents and received messages from Airtel stating your Request is under process, Address Verification was over, documents verification was over and reliance services stopped effective 21st Oct 2015 but there was no message from airtel on new SIM to start services nor there was any network on the NEW Airtel SIM given to us by your agent, frustrated we called up the agent many a times he was like documents gone to HO and will take time, we called up Airtel Customer Care, that was where we came to know that the SIM Card provided to us and the SIM No mentioned on the Form by the Agent was Mismatch, they told us only Tele verification was pending but upon further inquiry by myself I came to know that the SIM No were varying, the agent is not ready to accept his fault at all, we told the agent to show us xerox of Form we told him to provide the No he mentioned on Form he couldnt provide that too, we visited a near by Airtel Gallery and confirmed that the SIM no mentioned in your records and SIM No given to us are differing, We fail to understand such carelesness by your agent and especially when we are taking a corporate plan under portability request where existing service provider has already stopped providing services. why should we suffer loss of service from both existing and new service provider for a mistake of your agent. and the gallery also couldnt solve problem and gallery is advising us visit big gallery with documents and put loss SIM Request and apply for a fresh SIM with NC and all. WE do not expect such BAD SERVICE to an OLD and Loyal Customer like us especially when we have also been regular in our Bill Payments and have referred services to Other Customer Below is my alternate No Please contact me on below no for resolving the issue Kindly resolve the Issue at your earliest without further delay and send your person with an activated SIM Card or activate the Services on the SIM that is available with us We have the following SIM Card with us[protected]U whereas your records might show a different SIM No. Please activate services on the above SIM with said plan and intimate us immediately. Regards CA Dhaval R Sarvaiya (M) [protected]