[Resolved] Airtel — Horrible service from airtel

Partha Pal

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

Dear sir / madam,

I had registered a request[protected] on 28th nov'16 to upgrade my existing plan to the new plan of amount 1099 (having both voice call & 16 mbps net facility). currently my existing plan don't have the voice call facility and the internet speed is of 4 mpbs upto 20 gb. on the very next day i had received a call from the airtel and i was told that without paying any extra amount my existing plan will get upgraded. after that i had called airtel customer care several times but they continuously gave false commitment. whereas the system is saying the sla for resolving the issue is 2 dec'16.

Being associated with airtel for such a long time, such kind of hopeless service is not expected. i am stunned to see that the customer care executives are so irresponsible and continuously they making false commitments to the customers.

After this incident i am thinking of closing the current connection and switch to some other service providers who will be providing better service than airtel and at a cheaper rate.

Take necessary action on the same and fix it asap.

Thanks & regards,
Partha pratim pal
Email: [protected]@gmail.com
Mob: [protected] / [protected]

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Feb 4, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Dec 08, 2016

Updated by Partha Pal Hi,

I have raised the request on 28th Nov and it's pending since 8 to 9 days. Even after connecting customer service several times no action has been taken on the same instead of giving false assurances. If the issue is not resolved in coming two days, then I am going to disconnect my existing connection and will go for some other option available in the market. Airtel is becoming a hopeless company with it's hopeless customer services.

Look into the issue and fix it within Saturday. or else raise a disconnection request for my existing connection.

Thanks & Regards,
Partha Pratim Pal
Email: [protected]@gmail.com
Mob: [protected] / [protected]

Dec 15, 2016

Updated by Partha Pal Still no update against the particular request. The management team is also so casual in taking action against any complaint. Every time receiving the same copy pasted response from Airtel Team.

Really a hopeless company with hopeless services. Refer the attached mail for more details.

Dec 22, 2016

Updated by Partha Pal It's more than one month but still no action has been taken on the same. Such a horrible service

Verified Support

Jan 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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