[Resolved]  Airtel — I was billed for my prepaid number

This was my complaint on 6th October 2016: "I was billed for my prepaid number +919903136498 and the same was debited from my account through smartpay option of my HDFC credit card as earlier my number was a postpaid one. I have changed my postpaid connection in the month of August 2016. Last time they charged me for internet charges which they found irrelevant and refunded me the extra amount which was charged as a talk time. I agreed only because I have changed my number to prepaid. But again they have generated bill and auto debited my account. This time I want my money back and not talk time." This was the updated response from the company: "Airtel Customer Care's response, Oct 06, 2016 Dear Customer, This is with reference to your post, dated 6 October 2016 We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [email protected] Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [email protected] Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd" "Airtel Customer Care's response, Oct 09, 2016 Dear Customer, This is with reference to your post dated 8 October 2016 We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [email protected] Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [email protected] Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd" Since then, yesterday (12/06/2016) also I have followed it up but there was no reply and no solution. "Updated by Sanjoyofcalcutta, Oct 12, 2016 Dear Anil, today is 12th Oct 2016, still nothing was resolved. Let me know how much more time do you require to resolve the same?" Looking forward for the solution.