[Resolved] Airtel — illegal deduction of balance amount from Account - Refund of amount - Reg | |||
I have recharged a full talk time of Rs.140.00 on 29.10.2014 at 02.02 PM vide Transaction ID [protected] to my pre-paid mobile Number [protected]. Thereafter I didn't make any call and today 30.10.2014 morning around 10 AM I found nil balance in my account. When I contacted Airtel Customer Care and spoke with one Mr. Saravanan [Complaint ID No.[protected]] intimated that the whole amount of Rs.140/- has been deducted due to the usage of Internet. I am to firmly state that I switch off the "mobile Data" connection two days prior to the recharge itself and I didnot use the Internet connection except through Wi-Fi. Assuming without admitting that even "Mobile data" switch is on, and as I did not use or download using Internet, there is no possibility of deducting the entire amount of Rs.140/-. Therefore kindly refund/credit the above mentioned amount to my account or kindly sent me the proof of me using the Internet through "mobile Data" through e-mail [[protected]@gmail.com] with immediate effect. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 30 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
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Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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