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There has been no contact with me since the complaint is raised. An detailed email is sent to Airtel.presence, Airtel Nodal officer, some manager name Imran Khan and Airtel support, but all are deaf ears.
With addition to that I get an email from airtel asking me to pay the entire amount, without giving me the explanation of the charges, There are charges each month for 400+ which says as One time, but bills every month. No clarity on the 3G charges inspite of no 3G connection in my area as informed by Nodal officer too. I am planning to approach Consumer Court on this, can anyone guide me to that.
With addition to that I get an email from airtel asking me to pay the entire amount, without giving me the explanation of the charges, There are charges each month for 400+ which says as One time, but bills every month. No clarity on the 3G charges inspite of no 3G connection in my area as informed by Nodal officer too. I am planning to approach Consumer Court on this, can anyone guide me to that.
Dear Customer,
This is with reference to your post dated 27 January 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 27 January 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Please make sure you have all the information when you reply, I have already responded on the same day your executive "Raj Kumar Sharma" emailed me, my available time and number is mentioned there too, dated 31st Jan
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This is with reference to your post dated 27 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd