Airtel India — Call recorded - Airtel 4g service and politics over data usage via blocking url

Address:

Pune, Maharashtra

Hi, I have a voice call recording of the conversation with customer care advisor of Airtel 4g. On one hand Airtel India advertise about movie download instantly, and in reality they block websites where movies are available for download. Hence restricting customers with unlimited data plans from downloading movies. This is unfair trade practice in my opinion. And they do this by displaying html pages with error messages either saying 1. ''as you have reached your data bill limit, data service on your airtel number has been stopped''.(http://http://one.airtel.in/postpaid.html) In reality I have unlimited data plan, still I get this error page and I have complained to them more than 14 times so far in the last 4 months. 2. ''Your requested URL has been blocked as per the directions received from Department of Telecommunications, Government of India. Please contact administrator for more information''. In reality, no such url is blocked because I can access the same url on other Internet service providers except on Airtel. I am a Airtel 4g customer for last 1 year with 3gb + unlimited data (reduced speed) plan for which I pay 741 per month including taxes. (Modem was charged at 2700/- non refundable) and my Airtel number is [protected]. Please check screenshot of the first and second example attached, torrent urls blocked and the voice recording of the customer care who talks to me as if I am a new customer and avoids understanding my issue though he understood my issue in reality. Which clearly means they are cheating educated customers like me and we dont have other way to deal with this problem. Today its my problem, tomorrow it could be your problem if you become Airtel Customer. Somebody needs to take some action, or Airtel will enjoy this data download politics. And the customer will be the only sufferer. I was unable to attach the Image file and voice recording here. To get attachments / evidence please email me at [protected]@gmail.com.