[Resolved]  Airtel India — Cheated and failed to provide 4G network

Address:

Bangalore, Karnataka

Hi All, I am cheated by Airtel as we all know that they are providing 4G and i thought they are one of the best service providers and took a new connection and purchased a new 4G dongle LTE for Rs 1500/- and a plan of Rs 999/- plus tax. But to be frank its too worst always i used to get 2G speed and for 30min i used to get 3G speed and intermittently the connection used to be lost and i called customer care many times and opened complaint tickets with them and without my knowledge they used to close the ticket as resolved with out my confirmation this is not at all fare. If they thing that i belong to some rural place its wrong i am in Bangalore city in bellandur near to IT park while giving connection they said you will get 10 mbps speed but its also wrong and Airtel Engineer used to come and check and said its working fine one day when he sat he came to know that there is an issue with the tower but they never resolved that issue. I nearly raised 7 to 8 times complaint in 2 months and they used to say we resolved and after they step out from my place the same issue and from my side i suggested if there is any change in hardware please change that but they kept that feedback aside. And i am cheated they used to say when i said to disconnect my post paid connection they said your used nearly 5 GB of data yaa when it worked i can surf right as i am paying nearly 1000 Rupees there are just cheating i have faith in this forum please give justice i dont want anything let them take there modem and pay back my 1500/- atleast and my mail id is [protected]@gmail.com and my number [protected]. In my next complaint i can attach that eror screenshots and i had 2 complaint numbers as of now any how i disconnected and i dont want others to face the same problem. And my airtel connection number is [protected] Thanks & Regards, Satyendra