[Resolved] Airtel — Installation payment not received

erasery2k

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Costomer id :[protected]
Seeking a new broadband connection I applied online, in a matter of few minutes I got a call from airtel and they said they will come over to collect the id proof and photograph.theycame as promised took 1000 Rs installation charges plus 100 for servise charges and said they dint have confirmation slip with them so the representative gave me his phone no. and left. I got the connection and a month later with the bill I got the installation charges not paid.
Airtel complaint cell have taken my complaint two times but they are saying they have not received any payment. On calling that person who collected money he is telling that the website there is some network issue

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 29, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 29 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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