[Resolved] Airtel — Instrument of Fixed line & disconnected broadband | |||
The R.K.M.S.P Staff Credit Co-operative Soc. Ltd. Regn. No. 23/Cal of 1980 99, Sarat Bose Road, Kolkata – 700 026 Dear Sir, Date: 08.07.2014 With due respect and grave concern we are to inform you that broadband connection vide plan 999/9 GB 2 mbps (small enterprise) of Bharti Airtel Ltd. was installed in our office & the fixed line instrument installation was not made on the date i.e. 13/12/2013 through your service provide M/S Rama Telecom Pvt. Ltd. 156A, Lenin Sarani, Kolkata – 700 013. We have talked several times to Mr. Ashok Sahoo, service engineer of the aforesaid service provider. He used to inform us that fixed line instrument was not in their stock. Lastly we have talked to him over telephone vide no [protected] on 02/07/2014. He advised us to contact with customer care. As he was asked whether this issue comes under the perview of him or not, the line was amazingly disconnected. On the same day (02/07/2014) we talked to Mr. Faruque, customer care executive of Bharti Airtel Ltd, unfortunately the line was disconnected in course of discussion with him. Again immediately we tried to contact with customer care service, a lady customer care executive has given some suggestions in respect of online trouble shooting. Inspite of our efforts accordingly advised, the broadband connection is yet to be facilitate. Then the lady customer care executive informed that an engineer visit would taken place at our office within 8 to 24 hrs vide ref. no 47376748 and message was given to us accordingly but the engineer visit is not held still. Again we have tried to contact the customer care service on 05/07/2014 the line was kept in hold for the period of 17:08 minutes, we could find no other way but to disconnect the line. Sir, ours is a co-operative society as established for socio-economic upliftment of the members. Its importance and emergence can not be ignored. Our day to day smooth functioning is interrupted for non-installation of fixed line instrument and the disconnected broadband service. As we are going through the social phase of speed and smoothness, this long-run negligency/interruption occurred to us is not likely healthy for our function of communication. Again we fervently request you to look into the matter and do the needful at your earliest. Sd/ Debabrata Chakraborty Debabrata Chakraborty Secretary #[protected] Was this information helpful? | |||
Jan 6, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 15, 2014 Airtel Customer Care's response Dear Mr. Chakraborty, This is with reference to your post dated 08 July 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com Look forward to hearing from you. Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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This is with reference to your post dated 08 July 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33