[Resolved]  Airtel — internet billing issue came across me twice and invalid bill amount of Rs 10942.77 for data use.

Address:Chandigarh, Chandigarh

Hi Airtel Team, I opted airtel Tech Mahindra 299 corporate connection which contains 5 Gb of 2G pack on 12 aug 2014. i conformed 121 customer care officers that I satrted postpaid connection on 12 aug 2014 and 26 aug is billing cycle so how many Gb of free internet uses my pack contains. They conformed sevral times that i will get 5120 MB of 2G pack in current bill cycle. after this conformation this internet uses mail surprised me that after 2312.258MB i have to pay extra charges which i had not informed before 2G plan activation through sms/email, and when 80% 2G uses allert came "Your mobile Internet usage as on[protected] is 1885.3Mb which is 81% of the built in usage as per your mobile internet bill plan. Post consumption of built in usage, you will be charged Rs. 10.24 per MB Mobile internet bill plan active on your airtel mobile [protected] is 5GB GPRS Free Therafter 10p/10KB Without Rental " On 26 aug, I called 121 officer and again conformed that my 2G plan free uses is 5GB and this alert is with wrong figures of 2G uses limit, the same airtel officer conformed. After that on 26 aug evening around 6 Pm I found my 2G service barring ( disconnection ), I informed that i will get 5120 MB of 2G but this is not followed, i am not able to use 2g internet plan and invalid data charges of Rs 10942.77 for data use. One more question My credit limit is Rs 500 and i conformed to 121 officer that call & data uses will not exceed Rs 500 after this limit then why bill is data uses charge exceds more than Rs 500 any how. I will write complain on consumer form & blogs that airtel bill misguided me and harassed me by barring (disconnection ) of 2G internet for invalid regions . This billing issue came across me twice by airtel and many of my friends are also suffering from charging money for invalid reasons so we will collectively go to airtel office and consumer forum and complain against this if these issue is not resolved soon . Varun Kumar Tech Mahindra Limited [protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Aug 29, 2014
Updated by varun15j
still no response from airtel team 3 days (72 hour past ).
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