Airtel — Internet Connection Not Working

Address:Chennai, Tamil Nadu

I am from chennai. I have ported out from my existing service provider and moved to Airtel from 10th of May 2015. My connection was activated on 11th of May and from the date of commencing my Internet was not working. I called to customer care on the same day, They replied back seeking 48 hours for rectifying issues. Now almost more than 20 days my problem hasn't been solved. I have even mailed to appellate officer which is of no use. My 1st month bill has been delivered and now they are asking for payment. Worst ever service I had in the recent time. Can some one tell me how to escalate to higher authorities ?
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Dear Customer,

This is with reference to your post dated 01 June 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Customer,

This is with reference to your post dated 01 June 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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