[Resolved] Airtel — Internet surfing

Chandreshs74

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra, 400069

I had e-mailing every detail on the [protected]@in.airtel.com & every time a new e-mail gets generated, every time new person responds, so every time it is expected that you need to provide all the details, this is very frustrating, i have been struggling to ask you guys to provide what was committed on the plan & was having problem staring this month.
You guys are working on these issues since 11th of August, & provided to complete the same by 16th of August, however today on 17th of August, i get the question that i was referring to the data card & not the mobile plan, this is very shocking, and how you guys are handling the customer. Actual complaint was for the data plan on mobile handset.
appellate.[protected]@in.airtel.com - does not accept more than one e-mail, it just bounces back stating that the mailbox is full.
My relationship number is [protected], is this going to get resolved in timely manner, how much time does it really take, so many back & forth on e-mail, doesn't care if customer gets pain, i am just horrified by the services provided by Airtel, this was never expected by Airtel.

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May 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Aug 17, 2016

Updated by Chandreshs74 you called the right number however i was in meeting & could not pickup, did called you, however you seem to be busy & didn't receive call back.

Aug 19, 2016

Updated by Chandreshs74 Everyday & every time, a new person comes in, lack of responsibility, do you have one?
This has been pending & no resolution since 10th of August, almost 10 days now.
I have only requested to provide what is in my plan, is this a challenge? Then you should not have started with the plan?

Aug 19, 2016

Updated by Chandreshs74 Check your records, i have visited Andheri Branch on 10th of August & they could not resolve, they could only correct my e-mail id, i have now marked e-mails to the id mentioned above provided by you, forwarded old e-mails to this id as well.

Aug 19, 2016

Updated by Chandreshs74 Are there really any timeline to solve the customer complaint?, if you need all the e-mails i have bunch of them, let me know, will forward all the e-mails, how your team responds.

Aug 19, 2016

Updated by Chandreshs74 i hope you have gone through the first response, will mark all the e-mail reference to you, for your understanding as how Airtel approaches customer & how it resolves issues

Verified Support

Aug 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Aug 22, 2016

Updated by Chandreshs74 Resolution is not provided, asked to escalate the matter, seems you guys do not respond properly. No improvement in the services you provide. It was already told to you that my monthly billing plan starts on 20th & you call up today asking if everything works ok, this is really not acceptable, i have shared this on e-mail with you, also i will again come back to you as soon as this month 300MB get completed. Are you guys really have any ownership, i see a total lake of ownership in Airtel? Do you have one?

Aug 22, 2016

Updated by Chandreshs74 So for 3 days on this forum, no result, as seen on e-mail since 10th of this month almost 11 days no result, so do you say you have ownership for solving the problems?

Aug 31, 2016

Updated by Chandreshs74 Akansha,

This is not yet resolved, any timeline to resolve the issue, i have consumed my 300MB early to test, & it seems there is no 2G surfing available, please advise.

Sep 06, 2016

Updated by Chandreshs74 Good To note that the Airtel is not able to fulfill his own plans which he promises to the customers.