[Resolved]  Airtel — Issue with lte/4g

Address:Bangalore, Karnataka

My mobile number is [protected] and I got a call from airtel that they will solve the issue today but they have not yet solved it. When I call the customer care they make me wait n this I have to call from a different number. They again ask and make me wait for 20 minutes to talk to the supervisor. The supervisor himself told me that I should recharge with 3G plan which is the same price as 4g. Now the supervisor again tells me that u have to take a 4g plan starting at 900 and odd rupees though the airtel website shows plans starting at 250. The supervisor knows nothing and thinks that I know nothing. My friends who own an iPhone are able to use 4g at 3G plans and I'm facing this problem from over a month. When I insert my friends son in my phone I'm able to use 4g though he has a 3G plan. So annoying. On 121 customer care they tell me to go to airtel point/office and the airtel office people tell me to call on 121. They are just playing around with me. First I was happy with airtel but after this m so annoyed by those people. They just don't care. It's been like this for more than a month. I also like in Sadashivanagar where there is full connectivity for 4g network and also use IPhone 6 which is 4g compatible.
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Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
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Dear Mr. Jain,

This is with reference to your post dated 07 Nov. 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Sandeep Kumar
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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