[Resolved] Airtel — keeping my number [protected] under safe custody - reg

doraiswamysitalakshmi

Address:

Chennai, Tamil Nadu

presently i am in canada and before coming here on 10th of sept I have given in writing to deactivate my no for some time till I returned from my foreign trip. This was done @ chennai, india and immediately my no was deactivated and assured that the no would be kept under SAFE CUSTODY TILL I RETURNED. But this month I have been charged Rs182 and odd for not using the cell from 10th sept AN onwards where as promise was given that every month, only Rs 50 would be deducted. I was not able to open the bill sent to me by email [protected]@yahoo.com as OTP was required which is unusual. Since I have deacivated the no, how could it be possible for me to receive the OTP. Pl clarify before the bill payment date. KRISHNASWAMY. D

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Krishnaswamy,

This is with reference to your post dated 22 October 2014.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Sitalakshmi,

This is with reference to your post dated 22 Oct. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33