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[Resolved]  Airtel — Ktv and vijay tv not working

Hi,

I am facing the same issue, ktv and vijay tv was not working for past 1 week. When i contacted airtel customer care earlier, they said they will send technician to look into this and i have to pay rs.150/- for this.

After googling i came to know this issue is already reported and everyone is facing this issue and the issue is with airtel. So contacted airtel customer care again and told them i am not only facing this issue. They said yes this issue is due to some broadcast signal change in ktv and vijay tv network.

If there is no issue on our side why we need to pay rs.150/- for the technician. Rather than fixing from the airtel side. So it means every customer of airtel has to pay rs.150/- to view ktv and vijay tv again.

This is a poor service from airtel.

What will be the technician is going to do going to every home and adjusting the signal? So if i have 50 channels and every channel network changes their network signal every month do i have to pay rs.150/- every time?

Is this is the only solution? Is the channel cannot be adjusted from airtel side itself?
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Oct 2, 2016
Complaint marked as Resolved 
The issue was fixed from Airtel side itself. No Technician visit.
Airtel customer support has been notified about the posted complaint.
Verified Support
Oct 02, 2016
Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 27 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Comments

I'm also facing the same issue for past 10 days, Is this going to corrected on Airtel side or still we need to call the customer service? Please respond.
Reply
Vasanthkumar M's [Complaint's author] reply, Sep 29, 2016
Now the channels are working for me from today, without the visit of Technician. Please check yours and reply.
Am going to consumer court because of this now . People can join me to give complaint against airtel which provides disgusting customer service
Reply
Vasanthkumar M's [Complaint's author] reply, Sep 29, 2016
Now the channels are working for me from today, without the visit of Technician. Please check yours and reply.

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