Airtel — Lack of Response and Assistance With Flawed Service

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi I wanted to raise this complaint/request long ago, but the customer service that Airtel is extending to us is far too ridiculous. The guy that got my broadband set up responds no more to my calls regarding the future of my plan. The problems are many. Let me list them here: 1. What I had paid for was a Rs. 1299 per month plan. The next month, I received a bill for Rs. 1459. The bill says: Rs 160 as tax. 2. I kept the plan since I had no option. Tax was made to seem 'imperative'. 3. Recently, I received a pamphlet that said that the plan I had, was a 20 GB plan, whereas I am still getting 15 GB of data, as earlier. What fraud is this? 4. I have phoned airtel's customer service to disconnect my connection but they wouldn't listen to me. Apparently, they have a complicated bill cycle thing going on that makes it difficult for one to disconnect. The payment has to be made by the 16th of a month, while the data recharge gets done on the 27th. 5. I am unable to pay Rs 1500 each month for a 15 GB plan and wish to disconnect. I am not in a position to pay the current bill that says Rs 3000. Kindly help.