Airtel — Mis commitment by customer care executive and very bad service

Dear Team,

What a good service that such a big company is taking so much time to resolve my small issue and in the Era where customer first is the main punch line...


Dear Team,

I have [protected] number running with you from last three years. i have 2 more no. [protected], [protected]. But from Feb 2014 I was wrongly charged Rs 500, Rs 200, Rs 125 by you total rs 825 for a month (825*6=4950) . I had not submitted my bill from last three months and my number got disconnected with due of Rs 2743. Then i called your customer care a lot of times but every time i was asked that seniors will contact your within 4 hours. i got no call this is realy irritating. Then on 30/06/2014 i got a call from your settlement desk that we had waived 1600 Rs . Kindly Pay Rs 1000 and your number will be started and as per commitment my number got activated on 02/07/2014 But after 24 hours it got suspended again . I called your customer care again but got same response . Today 06/07/2014 I called but Your executive Mr Navjot singh gave me very good answer that we cannot lodge any request or any complaint regarding this . This is really ridiculous. Please provide me the solution if you can.

Is this a customer service or customer satisfaction

Please contact at [protected]

Dear Mr. Goyal,

This is with reference to your post dated 06 July 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel Customer Service Team)
Bharti airtel Ltd
airtel.[protected]@in.airtel.com

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