[Resolved]  Airtel — misleading customers

Address:

Nagpur, Maharashtra

I m using airtel prepaid connection n my mobile no. is [protected].Some days back airtel executive called me n told me about postpaid plan.I liked the plan so i decided to convert my and my brothers prepaid connection to postpaid n to buy a third new sim for my mother, according to the plan intercalling on these no.s will be free. Some customer executive visited my home n collected the recquired documents on 12/4/2013 n told me the new no. [protected] wil be activated in a day while other two no.s will be converted in 2-3 days. My brothers no. [protected] got converted to postpaid on 15th but the no. [protected] was not converted n the new no. which i got was not activated. I tried calling the executive who visited my place but his no. was switched off.I visited the airtel relationship centre in sadar nagpur but they said they cant help me.Next day i tried calling the executive n i got connected he said he will check in the system n let me know.He told me according to there system my no. was converted to postpaid but in reality it was not.I again called him on 17th he told me the new sim with [protected] is alloted to some other person n you have to resubmit the documents n we will give you a new no.and when i asked him about other no.s conversation to postpaid he told me it will be done in 24hrs.On 18th my no. was still not converted, he told me someone in airtel has commited some mistake so it will take time for my no. to convert. By this time i have lost all my patience and i asked him not to convert my no. to postpaid neither do i need a new sim from them, all i wanted him to do was convert my brothers no. back to prepaid as the whole idea behind three postpaid sims was intercalling free between them, without two postpaid sims third sim was useless to me, but the customer executive tells me he cant do it n i have to wait for 90 days for converting it back to prepaid. i feel cheated and want airtel to convert [protected] back to prepaid...