Airtel — Misleading information on every call to contact center and delayed/discontinued services

Address:

Pune, Maharashtra

Dear Sir/Ma'am, This is to bring to your kind notice that I have been facing a lot of problems with my Airtel DTH connection lately with no resolution. I have one id viz-[protected] on which I got another HD STB connection in Feb'2014. I placed a request to split the id into two separate connections as I needed to relocate with the second connection viz-[protected] in May' 2014. I called up the Airtel DTH customer service, which sent the concerned staff to install the new ID viz-[protected] at the new location(Pune), however I was never told about whether I need to get it activated or it is already activated by Airtel's end.Now, every time I call the customer care I am being given a new information for e.g English channels stopped since the pack is deactivated or expired, then, my new id is being separated from the original one, hence the pack charges would be levied/deducted and so on and so forth.On 18 August 2014, I recharged with Rs.480 and the amount didn't reflect in my a/c via sms query.On calling up the customer care(ref. no.[protected], I came to know that the second id is yet not activated(after 2.5 months o[censored]sage) and hence the complaint has been taken for the same with the resolution promised within 48hrs.However my TV starting displaying the Error-6 stating low balance as the reason on 19August 2014. On calling the customer care(Ref. no.[protected], I came to know that the balance is actually Rs.900 and it will take another 24hrs for the service to resume, also that I would be contacted by Airtel team for the resolution.It's been 3 days that the services are suspended and as per the customer care(Ref. no.[protected]. it would take further 24-72 hrs for the resolution.Sir/Ma'am, it's been a very unpleasant and inconvenient experience all through and my loyalty towards Airtel as a company has been challenged time and again. I am not able to receive the services for which I am paying in advance. On top of which I have to bear this harassment without any resolution. kindly look into the matter and oblige by suggesting a resolution. Thanking you in anticipation, Anuj Kumar, Mob:[protected]/[protected], e-mail: kumar.[protected]@gmail.com DTH customer id-[protected]