[Resolved]  Airtel — mobile dispute

Address:

Hyderabad, Andhra Pradesh

Dear Consumer form, In spite of keeping number of times mail to customer care we have received the replay the bill is correct actualy the usage of my mobile data for the month of march is 1.06mb but the bill is showing me 1.50mb, kindly follow the details of mail which i have kept for customer care. For calling to customer care the have barred my out going services. [protected] Forwarded message[protected] From: Rakesh Munna <[protected]@gmail.com> Date: Fri, Apr 11, 2014 at 2:14 PM Subject: Fwd: FWD: YOUR AIRTEL BILL FOR MOBILE NUMBER: [protected], BILL DATE: 28-MAR-2014, AIRTEL ACCOUNT:[protected] [|BAL|Qrc102041413045132043173|] To: nodalofficer.[protected]@in.airtel.com, [protected]@airtelindia.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com REMINDER 01 [protected] Forwarded message[protected] From: Rakesh Munna <[protected]@gmail.com> Date: Mon, Apr 7, 2014 at 7:00 PM Subject: Re: FWD: YOUR AIRTEL BILL FOR MOBILE NUMBER: [protected], BILL DATE: 28-MAR-2014, AIRTEL ACCOUNT:[protected] [|BAL|Qrc102041413045132043173|] To: Nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com Dear service provider, As per my bill of March2014 the date what i have used is showing 1.50 MB, Actually data what i have used for march 2014 is 1.06 MB iam having the details of it, Kindly give me the clarification of bill for paying the Bill For the account clarification for calling to airtel 121 customer care you have bared my out going service Regards, Rakesh. On Sat, Apr 5, 2014 at 10:42 AM, <Nodalofficer.[protected]@in.airtel.com> wrote: Dear Customer, This is in reference to your email dated 02 April 2014 regarding the services for your airtel mobile number [protected]. We would like to inform you that we have checked our records and found that your number Is barred due to Exposure Exceeds Credit Limit. Further, we would like to inform you that kindly make the payment to resume your services. Airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Please do write in for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Sakshee Bali Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E82A57A0D93BBCCF3FB8C92B57B6C7CB3...⇄ "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: Nodalofficer.[protected]@in.airtel.com Cc: Sent: 02/04/2014 01:26:25 PM Subject: Fwd: Your airtel Bill for Mobile Number: [protected], Bill Date: 28-Mar-2014, airtel Account:[protected] Dear service provider (AIR TEL), For the account clarification for calling to airtel 121 customer care you have bared my out going service On Tue, Apr 1, 2014 at 5:59 PM, Rakesh Munna wrote: Dear team, According to the bill we want the data download details (with name of the software or application with file size). On Sat, Mar 29, 2014 at 8:10 PM, wrote: View and pay your bill, the easiest way! logo airtel number : [protected] Monthly charge : 8, 981.28 Relationship number :[protected] Due amount* : 8, 981.67 Bill period: 26-Feb-2014 to 25-Mar-2014 Due date* : 15-Apr-2014 View bill Pay bill Automate your monthly bill payments! Register now for paperless SI (standing instructions) 1 Enter your airtel number 2 Key in your credit card details 3 Get instant confirmation Enroll Now Now check ebills for your airtel postpaid/fixedline and transactions related to prepaid/digitalTV accounts at the touch of a button and help make a greener planet. Just login to airtel My Account and enjoy a host of benefits! My Account advantages: ¿ View your current and past bills at one place ¿ Pay your bill in easy steps ¿ Add or remove your airtel services ¿ Know your current usage amount ¿ Update your email ID ¿ Change your bill mode ¿ Raise requests and complaints ¿ View/Download account statement Some Important Points: * Your airtel email bill is protected by a unique password which is sent to your mobile * Ebill password remains same month on month & is case sensitive with no special characters * For mobile ebill password, SMS EBILLPASSWORD to 121 or Click Here * For data card, SMS EBILLPASSWORD to 121 from registered airtel mobile or to [protected] from a registered non-airtel mobile * You will need Adobe Acrobat to open the attachment. If you dont have Acrobat, please click here: http://www.adobe.com/products/acrobat/readstep2.html * Your Web/IT/Email administrator should permit emails with attachments Best Wishes, Customer Services Bharti airtel limited Due amount*: In case the value is " - ", please refer to the amount generated in the billed account. Due date*: In case you have not paid your previous bill, then the payment due date is 'immediate'. Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.