Airtel — Money collected cash, Neither connection is given nor money returned

Address:

Chennai, Tamil Nadu

kind attn: This is B.K.Maruthu on behalf of P.Balakrishnan, c8, Paramaount park, Velachery, Chennai, Tamilnadu[protected] In seeing the airtel broadband connection advertisement (numerous) in my vicinity and in the same buidling where i reside, I called up the number ([protected]) and handed over the documents and the initial money of Rs 1000/- in cash on 7/11/2014. with one person called himself Mr Jagan to institute a broadband connection with voice in my place. I have been promised that within two days connection will be installed in my premises. Phone number[protected] is also given. And also he promised me that this number is locked and allocated to me, i can keep using for any further purpose. From that day nobody neither called me nor contacted me in this regard. And also whenever i tried to contact this number this man was not picking the phone. When i called from other numbers it was answered immediately. After four days Mr Jagan Told me to contact one Technical Manager Mr Suresh [protected] . I did the same next day who gave me so unproductive and highly provocative talk i ever had. He was telling me get back the money sometime after 20 days a cheque may come. Afterwards also I keep trying Mr Jagan mobile from my own number he was not picking. When i have called him on 17/11/2014 after spending all the patience possible; _ Mr Jagan categorically told me he is not responsible for anything happened - He would not obliged or liable for any query i make - Although he received the money in cash and was in a hurry to complete the order, he don't bother about what is the consequences are because he has not pocked that money - He reiterated that it is none of his business to engage me any further. - His language, tone and choice of words were very abusive and discouraging I would like to bring it to your notice the above series of events for further action before i proceed for any lawful citizen would like to pursue. 1. If the connection is not available in the centre of the place, that too on the road side building why the advertisement is made in the very same building? 2. Even ther is some technical and temporary error this man who colleced the money and docments would have known about this. If he is not aware, what kind of professional service airtel would like to provide? If he knows he was trying to sell a product, which is not at all in existence. What is the action from airtel? 3. When a person very well collect the money ( does not matter how big or how small it is..) in cash, why airtel have not enable them to pay it back duly and immediately after miserably failing to provide the service as promised? 4. I wanted this connection to be provided for a specific purpose, because the failure from airtel side, the very purpose got jeopardised, which would bring huge sum of loss in terms of money, emotions and professional failure. How airtel would like to view this situation? 5.When they want connection they were fast and prompt, after collecting the money the communication was utter failure and dodging from the airtel personnel. What actions airtel would like to initiate? 6. Based on the promise made ( I have sms proof), I have used the telephone numbers in number of situations which is becomes ridiculous now. How airtel would lilke to reimburse my loss in terms of money, loss of hour, situations to be dealt with.. etc., I hope I bring it to your kind notice in sufficient details, if you require any further clarification you can always contact me in[protected] preferably between evening 4.30 pm to 9.30 pm). Still, I hope and believe Airtel will act in a Professional way to do the needful. Expecting your earlier response and action. [protected]@gmail.com with regards, B.K.Maruthu ( on behalf of P.Balakrishnan)