[Resolved]  Airtel — Money deducted but 3G is not activated

Address:

Kolkata, West Bengal

Kindly note that I have recharge my phone with Rs 251/- for 1GB 3G data for 28 days on 18th October 2014 but found my 3G data is not working although the money is deducted from my credit card. My mobile number is [protected] (kolkata circle) and corresponding transaction ID is 028742. I have inform to your executive several times but they are not able to resolve this issue. On 20th October 2014 at 12:54PM I have discussed with Mr. Rahul Maji your senior executive who assured me that this problem will resolved within 24 hours but nothing happen. On 21st October 2014 at 12:45 PM I have discussed with your another senior executive Prabhat Mondal who assured me that the problem will resolve within 4 hours. Same day around 1:50PM I have received a phone call from Prabhat Mondal (no: +91 [protected]). As per him I have recharge Rs. 252/- and hence I will not get 3G data in my mobile. Now my question is although I have confirmation SMS from 121 about the deduction of Rs. 251/- and same amount has been deducted from my credit card account then why I am not getting the 3G service in my phone. Request you kindly take the immediate action and resolve that issue.