[Resolved]  Airtel — Money not refund

Address:Bangalore, Karnataka, 560076

Amount: 1499
Date: 8'Oct 2016
MOB NO. [protected]
Incident: Recharge got unsuccessful.
complain No.: CONRC[protected] on 8 Oct'2016
Txn No:[protected]
ICICI Complain No: SR[protected]

I complained on 8 Oct to airtel customer care and got response that txn got unsuccessful and money will be refunded withing 10 days.
After 10 days they declined to return my money and told there is no txn on 8 Oct with us.
Please find below my complained:
[protected][protected]--
Complained to : [protected]@airtel.com
communicatio mode : Email
date:[protected]
Status : declined to fetch txn id send to my alternate no and return my money.

Complained to : appellate.[protected]@in.airtel.com
communicatio mode : Email
date:[protected]
Status : declined to fetch txn id send to my alternate no and asked txt details,
date and time of txn.

Complained to : ICICI Bank
Complain No : SR[protected]
date:[protected]
Status : declined to merchant told that recharge was successful. Merchant send document to icici which proves that Txn No:[protected] is correct and airtel is bluffing with me.

Complained to : appellate.[protected]@in.airtel.com
communicatio mode : Email
date:[protected]
Status : send all details regarding txn send by ICICI to me

I have attached all required documents of communication.
+8 photos
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Jan 19, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 8 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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