Airtel — MY PLan and bills

Address:Mumbai City, Maharashtra

On 7th Sept, I had asked to change the plan for my 3 mobile numbers and to be consolidated under MY Plan 999. (Primary - [protected]) (Secondary - [protected] / [protected]). On 9th sept, I found out that only primary number was put on MY Plan 999 and secondary numbers were still on old plan, When i enquired at call centre they said it cannot be consolidated as my numbers are on corporate plan and that I would need to visit the store, so if that was the case why did airtel chaned the plan for primary number?? Later when i visited the airtel store at Santacruz on 10th sept, your representative Sreedhar said he would change the plan, since it was not done i again visited him on 14th and he had no clue about my plan not being changed and again he assured me that he will do it and asked me to wait 24hrs, again i allowed 2 days and as it was not done, i visited store for the 3rd time and he made an excuse stating that request has been put through and its stuck in a system and that he was going to eacalate it to IT and told me to wait for another 3 days. Later i called call centre and spoke with Vipin/Supervisor and to my shock he said there is no such IT related issue and that he would get both my secondary numbers added to the primary on My plan 999. Now, he has done half job as he only managed to add just 1 number and my other secondary number [protected] has still not been added. It is very frustrating that no one in your company is competent enough to do the right thing and ready to take any responsibilty, everyone seems to be jus passing the buck. Its annoying to know that you guys can't change a plan in 15 days, that makes your company sick.
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Dear Mr. Bachwani,

This is with reference to your post dated 22 September 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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I have not received any update yet...Kindly let me kno asap

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