Airtel — my sms and customer care call facility is block and airtel store not help me

Address:

Ahmedabad, Gujarat

from few months my my sms and customer care call facility is blocked.
when is go to airtel store there is an wait for an hours and when my turn come that your airtel store employ asked to other people to have any one bill payment and tell me wait for 10 15 min what the heck this i want MNP Just one time send PORT number Please