[Resolved]  Airtel — Mypack acknowledge and bad cusotmer service

Address:	Tiruvannamalai, Tamil Nadu, 604202
Website:	airtel.in

Hai,

Myself e.Suriyanarayanan using airtel service for the last 8 years, i have a complaint regarding bad customer service.

On (10/03/2016) i made a full talktime recharge of rs 320. After 10 days(20/03/2016) i made a booster pack of rs46 for 1ps/sec, i get a message that "your pack 1ps1sec_tn266qtp with local calls has been activated.

After few days i began to know that rate for every call is not as per my pack, i made a 1st complaint in customer service number they said that it is due to the database problem it will be activated soon. But it is not activated so i made the 2nd complaint i said, i didnt get any updation but they replied that your booster pack is not activated and the amount i refunded, but i didnt get any acknowledgement from your side about the refund or cancellation of mypack. Then again i made the 3rd compaint about my problem they said that we will reply and solve soon but still i didnt get any solution, what can i do ?

On 04/04/2016 received call from your customer support, they didnt give any solution and they didn't reply anything to me, they simply switch off my call before i complete my complaint.
Reference no :cbnrv[protected] on 01/04/2016
Reference no :cwrch[protected] on 03/04/2016
Reference no: cbcon[protected] on 04/04/2016

I convey my problem regarding recharge issue and bad customer service to voice support, [protected]@in.Airtel, nodal authority, appellate authority. I didnt get any solution from their side.

I reply the message with snapshot against the ref.No: cbnrv[protected] along with the screen shot to you before 3 days, but i didnt get any reply.

Through mail, voice support in any ways still now i didn't get any solution from airtel, it is very displeasure experience from airtel.