[Resolved] Airtel — Need Urgent Help - Customer Care not disconnecting service after numerous requests and charging even when we are not using their services. | |
I want to register complaint against Airtel. I have gone almost mad and harassed because of these non-sense people. I was using airtel broadband connection for internet. I have submitted the request to disconnect this service in August, 2014. I called customer care that kindly disconnect this, replying to which they said lets put this on hold for a month and after one month if you still don't want to continue then we will disconnect and in this period of hold you will not be charged anything.Also, I wasn't using this connection in this period of hold. After one month, customer care executive called me i.e. in end of September and asked to pay bill for September also. I said it was under the period of hold and you people have said that you will not be charged anything in period of hold so why should I pay???? They said they don't have proof regarding that I have put the connection on the hold even when customer care executive said that he put the connection on hold from his side. Moreover, now when I am asking them to disconnect this service since past 15 days they are not even putting the request for this and I am getting charged for this month also even when I haven't used this service since 30, August 2014.
When I call customer care they talk for 1 hour and waste lot of time. They even put phone on hold for 15-20 minutes. This is completely a case of mental harassment and financial loss. My landline number is [protected].
I request you to please help at the earliest. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |
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This is with reference to your post dated 09 Oct. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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