[Resolved]  Airtel — New broadband connection

Address:600116

I requested for a airtel broad band connection at chennai. The agent came to my office and collected proofs, photo and 1000 rs deposit amount on friday morning and ensured i will get connection in 4 hours. Then i called him at evening, he picked my call at the second attempt and said technician will come at 8pm but no one came. Next day i called him, he didn't pick up the call and after some time he switched off the mobile. Technician didn't come on saturday also. I was waiting for the whole day for them cancelling all my personal work.

When i called airtel customer care they are not giving proper response. I have a doubt now whether he is from airtel.

The airtel agent number is +91 [protected]. He said, he is from santhome airtel office chennai.
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Aug 10, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 13 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 18, 2016
Airtel Customer Care's response
Dear Customer,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

Hi Akanksha,
I have mailed you My address and registered mobile number. Please Help Me to get the connection asap.
Believing the Agents words(will get connection in 4 hours), I have disconnected my Vodafone datacard connection also. From Sunday I am without internet connection and it's affecting my work a lot.
Daily I am receiving call from Airtel customer care. They are asking for address and checking feasibility but this process are already done and I have submitted photo, proofs and deposit amount. So I don't know whether the agent raised a request for new connection or he cheated Me. Since his mobile is switched of till now.

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