[Resolved]  Airtel — New broadband connection (Paid activation charges but after 10 days still waiting for broadband connection)

Aug 24, 2016

Updated by Pushp88 Hi Akanksha,

Thanks for the response, but I am not satisfied with the response given by Airtel customer care team. Resolution is not the only issue here, the main issue is the commitment shown towards the resolution of this issue. Every time I called Airtel customer care, I got different responses. You people are terrible failed to assign the proper deadline for the resolution. Every time I heard different responses from different representative. If you can't resolve issue within 24 hours, then don't commit. And please do one thing, don't run behind money. Because in my view now Airtel is only focusing only on money not on customer satisfaction. First you should do initial analysis then collect money or give commitment. Your representative came to collect activation charges the next day of application, then you people told me that there is some cable issue and it will be resolved in 2 or 3 working days. Now it has been more than 10 days, but nobody from you technical team contacted me.
So to me it looks like when you needed money you were running behind me, and now you people got money now you don't care about anything else, now i will have to run behind you.
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