[Resolved]  Airtel — No action/response from Airtel

Address:

Mumbai City, Maharashtra

Airtel Dongle number:[protected] Mr.Bharat G Suvarna I have been complaining repeatedly to Airtel about my internet connection not working at all during the day and works occasionally at night around 2.30am to 3am.The first time I complained I was told it has been escalated and issue will be resolved within a week, nothing happened I called back after a week I was told it was temporary congestion on the network and that my services should be working, upon my complaint once again that I still cannot browse the adviser insisted I go the Airtel gallery, I requested to know why? he said to rule out device or laptop fault, I explained if the internet works fine during latenights and works fine in another location how then is there is device or laptop fault it clearly indicates its a area specific issue and that there is congestion on the network mast, but he refused to acknowledge and insisted I visit the gallery, I was banging my head against a wall here angry and frustrated I visited the airte l gallery on my way to work, they tell me sorry we cannot register complaint systems are down.I leave.The next day I call contact centre once again and explained my issue all over again now this guy seemed to have logical thinking he registers my complaint once, but again nothinh happened internet still does not work...I decided to give another try at the gallery, again the same story systems are down I lost it, I raised my voice and the systems were working, my complaint is registered cos an engineer checked my dongle on my laptop in the gallery and internet was working fine with speeds upto 2mbs. My complaint is again registered for the fourth time SR No.59001034 I was asssured engineer will visit my place and issue will be fixed in the next 48 hrs nothing has happened my internet still does not work. I have been deprived of the service I am paying for and I am inconvenienced a great deal I depend on the internet for work its a monetory loss to me no one at Airtel seems interested in solving my issue Can this be taken up on high priority please